sadostrich509
February 18, 2023
"Too busy to send out subscriptions, apparently"
I got my husband a 3-month subscription for his birthday. He made the first order on February 3rd, and the FAQs on their site clearly mention that the initial subscription should arrive within 3-5 working days after placing the order. The latest it was supposed to show up was February 10th. We reached out on the 13th to follow up on this order, and they replied saying it would be sent out on the 15th. We figured they might be swamped with Valentine’s Day and were okay with waiting a few more days. On the 16th, after not getting a dispatch notification, we emailed again and were told it would go out that day and arrive on the 17th. Well, here we are on the 17th, and still no dispatch notice or delivery. We sent another email asking why it hasn’t shown up or been sent out, and just got another lame excuse about being busy, saying it would be dispatched today. It’s now 7:30 PM, and there’s still no sign of delivery or any notification. I really wish I hadn’t opted for that 3-month subscription since my husband is still waiting for his birthday gift two weeks after we ordered it, and we’re gonna have to deal with this mess for another two months. Definitely won’t be coming back.
MarkStevens
February 10, 2023
"Satisfied Shopper 😁"
The item I ordered arrived super quick and was in fantastic shape, all nicely packaged. It even included all the care instructions. Big thanks to Leaf Envy, you all are awesome! I’d totally suggest this to others.
purplepeacock762
February 05, 2023
"Extremely Disappointed"
I'm really let down. I ordered a neon pothos that was jostled quite a bit during shipping. DPD isn't the best choice for delivery; they ought to consider using Yodel or a more careful service.
But it ain't all on the delivery folks. The plant I got was obviously overwatered, and to make matters worse, it was in a potting mix that was way too dense and clumpy, lacking any air pockets. Plus, it was in a hanging pot with terrible drainage. Within just a week, several of the long vines and leaves started to rot at the base, leaving me with a much smaller plant than what I originally bought. This is really not what I expect from a company that claims to be knowledgeable about plants, and I won't be ordering from them again. I've previously bought from other online plant retailers, and they provided an excellent potting mix with moss and bark—nothing like that from Leaf Envy. To top it all off, the pothos has brought fungus gnats into my home. I'd steer clear of this place!
ThomasAlvarez
January 23, 2023
"Mixed Experience"
I got myself a cactus and a subscription box from this place. The cactus was great—arrived fast and was packed well, plus it’s gorgeous. However, the pink princess subscription box came with a plant pot that was nice but way too large for the plant it included.
I get that every plant is unique, but the PP showed up with sunburnt leaves, two of which were twisted and needed some staking to fix. One leaf was missing a chunk, and another stem had no leaf at all. It seemed like it had reverted too, lacking any pink and looking like it needed some serious care. I was pretty disappointed with that order, and it made me hesitant about subscribing or buying again.
BonnieRoss
January 14, 2023
"Fantastic company, highly recommend"
I absolutely adore Leaf Envy!! Super pleased with everything I've bought - both plants and pots, and they’re really helpful too. I've made quite a few purchases from them because it’s always a positive experience. The service is top-notch, super personalized, and I’d give it a 10/10 for customer satisfaction. Plus, their delivery is quick and efficient. They’ve become my go-to spot for plants and pots.
"Awesome Purchase"
I received two beautiful plants from Leaf Envy! They showed up in excellent shape (much larger than I thought) and have been thriving for several months :)
AlbertoPowell
June 28, 2022
"Great plants, but service could use some work..."
I ran into some delivery hiccups (not really their fault) and the customer support started off strong but then kinda fizzled out. The courier held up the plants, and they showed up in rough shape. I shared some pictures, and Leaf Envy mentioned that two would be okay, but they lost all the soil during shipping, so they promised to send more. One plant was beyond saving, so they said they'd replace it and throw in some 'plant goodies' as a way to say sorry for the hassle. The replacement plant and soil got to me in just a few days, but I didn’t see any extra gifts. I shot an email to Leaf Envy about this and got no reply. After following up a week later, they offered me a 15% discount on my next order and apologized for the missing gift, which felt a bit underwhelming and means I’d have to spend more cash with them. The plants are lovely, but the service recovery was a bit of a letdown.
"Good Quality Plant"
The plant came nicely packaged and in great shape. It got here fast, but the pot had a big crack in it. I shot off an email with some pics of the issue, and they’re sending me a replacement pot.
"Top-notch Customer Service in Plant Shopping"
I gotta say, this was one of the finest customer service experiences I've had when it comes to buying plants. I won't drop any names, but I've tried a bunch of brands that deliver plants right to your door. Being a plant enthusiast, I've given several a shot. Some of those big names are all over the place with their ads, but honestly, they were the worst in my book. LE was quick with their service, and the plants were wrapped up with care for our planet. I'm definitely gonna recommend them and buy more plants in the future. Kudos!
ticklishbear343
April 04, 2022
"Fantastic items and excellent support"
Fantastic items and excellent support. I definitely recommend this place, and I'm planning to get more plants soon. They showed up in perfect condition, and the pots that came with them are gorgeous. The lovely neutral shades really highlight the plants.
blackzebra424
April 03, 2022
"Plant Arrived in Poor Condition"
I was really looking forward to getting a plant for our living room, so I ended up ordering two. Leaf Envy had piled them on top of each other to cut down on shipping space, and when the package arrived, the one on the bottom was in bad shape. The leaves were messed up and torn off... we figured if we reached out, they’d help us out.
They told us it was typical and suggested we just prune the plant and get rid of the damaged leaves, which isn’t what you’d expect as a paying customer for something fresh.
Save your cash!
CindyPearson
March 08, 2022
"My plants just arrived!"
I just got my plants, and I'm thrilled! They look beautiful and healthy. I ordered two, and guess what? I got one for free! What else could you ask for? Kudos to Leaf Envy for another fantastic order. Thanks a bunch!
AnneBurton
February 09, 2022
"Awesome Experience!"
Awesome from beginning to end. The website is user-friendly, allowing you to check out the details of the plants and pots with straightforward ordering steps. Delivery was speedy and handled with care. The plants arrived in pristine condition and were nicely packaged. I definitely suggest giving this a try. I'm really happy with my plants, and the pots are fantastic as well. Totally recommend!
sadcat998
February 07, 2022
"Thriving plants that brighten up your space"
I was on the hunt for something to liven up my home office. Stumbled upon a charming variegated rubber plant, and the price was just too good to pass up.
The delivery was top-notch; it showed up the very next day and looked just like the photos—clearly well taken care of and in great shape. Those leaves are stunning!
hotelcrosstowntohana
February 05, 2022
"Gifted a 3-month subscription..."
I got a 3-month subscription as a Christmas present. They just got their second plant and are super happy with it. The pots are gorgeous as well. It's a really fun gift to both give and get!